Return Policy – Oz Mode Gaming & Collectables

Last Updated: November 03, 2020

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy

Returns:

All returns must be postmarked within five (5) days of the received date. All returned items must be in new and unused condition, with all original tags and labels attached.

Return Process:

To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorisation (RMA) Number. After receiving a RMA number, place the item securely in its original packaging and mail your return to the following address:

Oz Mode Gaming & Collectables

Att: Returns

RMA #

36H

Faversham St

Marrickville, New South Wales 2204

Australia

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

Refunds:

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least thirty (30) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

Exceptions:

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange

Please note

• Sale items are FINAL SALE and cannot be returned
• Returns will not be accepted for items that do not match the original item

Questions:

If you have any questions concerning our return policy, please contact us at: [email protected]